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MoF

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UAE embarks on a sustainable, revenue-driven era for progressive public investments.

Ministry of Finance

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Case Study

The UAE Ministry of Finance (MOFUAE) is the federal ministry tasked with the country’s sustainable financial development through effective management of its fiscal resources. MOFUAE prepares the annual federal budget, develops and implements financial auditing systems in ministries and federal authorities, and ensures secure coordination and cooperation between the UAE and other regional and international institutions in the financial and economic domains. The Ministry is currently transitioning its services, systems, and processes to a digital structure to ensure greater transparency and enhanced access to the public.

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Challenge

MoF found that their external interface for the BMC Remedy system did not comply with full government guidelines (such as Visual Identity Guide, Global star Rating system for services, Visual Identity Guide) after unifying the e-Services in the existing BMC Remedy system. MoF wanted to find a solution for the external interface and to implement all applicable KPI’s on the transformed services to comply with TRA KPI’s. The following are some issues they faced related to their existing portal:

Absence of customizable reports, summaries and a single dashboard to view customer metrics, Inability to track, list and log status, Response to inquiries features were missing, The existing page did not match the corporate identity, Logins were isolated from MOF website and low user adoption

SOLUTIONS

Microvision addressed the client’s need by providing a fully integrated, `intelligent, user-friendly, robust, online software solution supporting multi languages such as (English, Arabic) developed with an easy and simple search and a categorized detailed view and with dashboard statistics 
We provided the customer interface development to access the services on delivery channels (portal/mobile), portal including the front-end interface for BMC Remedy and mobile using the API layer of BMC Remedy, fully compliant with the government guidelines. Additionally, there were around 45 services as part of the initial scope. The interface used a dynamic template to accommodate different services data based on a service call.

The following are some noticeable more features and provisions of the solution:

 

  • Efficient e-Services Form Filling

Filing e-Services form Innovated process by which customers can fill their e-Services request which was already selected from Ministry's website service card. 

  • Request Status Tracking

Innovated process by which the system provides full status of specific request number 

  • Interactive Request Tracking Diagrams

Innovated tracking diagram for each service with current status 

  • Comprehensive Request History

View all requests Innovated process by which the system provides full list of submitted requests for specific user 

  • Quick Inquiry Responses

Responding to inquiries Innovated process by which the system provide page that allow customer to answer inquiries coming from back-end employee 

  • Happiness Meter Integration

Happiness Meter Adding the happiness meter used in federal government for e-Services 

  • Proactive Service Implementation

Implement and  design proactive services in consultation with the e-services team 

  • Robust Reporting System

There are specific number of reports must be provided by creating an API that will be consumed by the Tableau system.

  • Customer-Centric Dashboard

An innovated page showing the most important reports and diagrams for the customer

  • Full TRA Compliance

System was fully compliant “100%” with guidelines issued by Telecommunications Regulatory Authority (TRA).

  • Bilingual Application Support

The applications will be bilingual with Arabic being the default language

 

We highly appreciate Microvision’s team for their creative efforts, consistent timely support, advice, and implementation of such a wonderful system. The Microvision team was extremely patient, understood our needs perfectly, and executed the requirement with professionalism and excellence.

Objective and Need


 Interface Compliance:

  • The project's primary objective was to ensure compliance of system interfaces with government guidelines.

 

 Customize Portal:

  • A customized portal was implemented, enabling customers to access Ministry of Finance services while fully adhering to government standards.

     

 Streamed Line user Experienced:

  • The portal aimed to enhance accessibility and provide a seamless user experience for customers.
     


 Modernization Efforts:

  • The project involved modernizing the Talbia System into the MOF e-Services Portal, leveraging modern technologies.
     


 Branding Consistency:

  • The revamped portal adhered to the ministry's branding policy, ensuring a cohesive user experience.
     
  • The project addressed the non-compliance of existing system interfaces with government guidelines by implementing a customized portal. This portal allowed Ministry of Finance customers to access services while ensuring full compliance with government standards, resulting in a streamlined user experience. The project also focused on modernizing the existing Talbia System into the MOF e-Services Portal, incorporating modern technologies to improve efficiency. The portal not only complied with government standards but also maintained consistency with the ministry's branding policy, providing a consistent and user-friendly interface for electronic service delivery and request processing within the ministry.

 

Benefits

The enhanced MOF Web application developed by Microvision offers a range of features and benefits to its users. It provides a user-friendly interface with intuitive navigation, allowing for seamless and efficient use. The application offers enhanced data visualization capabilities, enabling users to analyze and interpret information effectively. Interface Compliance: The project's primary objective was to ensure compliance of system interfaces with government guidelines.

Outcome

The below summarizes the features and benefits of the enhanced MOF Web application developed by Microvision

  • Unified, Aggregated & Intuitive Services Portal
  • Simplicity of structure and ease of operation.
  • TRA standards and guidelines adhered & Timeliness of dissemination of information car comparison tool
  • Better Graphical User Interface (GUI) making use of the most current technologies.
  • Multi-lingual interface with English, but also adaptable for Arabic language versions.
  • Easy to use and powerful application and system administrator.
  • Includes the data entry interface, content manager interface and system administrator interface.
  • Able to adapt to all emerging technology solutions (REST services).
  • The solution is web accessible and compliant to all known browsers, including the mobile web browsers.
  • High degree of transactional capability involving authentication, security, confidentiality
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We highly appreciate Microvision for their creative efforts, consistent timely support, advice and implementation of such a wonderful system. The Microvision team was extremely patient, understood our need perfectly and executed the requirement with professionalism and excellence.

AHMAD BHADIR

I.T DIRECTOR, UAE FOOTBALL ASSOCIATION

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